Internet Audience Measurement, Internet Industry

One Billion Users Now!

An encouraging trend, which I noted on eMarketer article; these are the actual quotes from the article (Lisa E. Phillips, eMarketer senior analyst)

“China has taken the lead in the number of Internet users worldwide, and today only about 20% of its residents are online. While China will continue to lead the world in Internet users, look for India to eventually overtake the US, Japan and Germany.”

The second billion will come from India 🙂

Cheers!

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Brand, Digital Marketing, Internet Audience Measurement, Internet Industry, Others, Traditional Media Marketing

And The Award For The Most Intrusive Ad Format Goes To…

In the times of Oscar Fever, I wanted to talk about an entity, which is equally exciting and I got to know few days ago. Courtesy my wife, Priya, who recently went to Millward Brown conference.

Dynamic Logic (DL) is one of the lesser known services of Millward Brown. DL focuses on ad measuring effectiveness in this ever complex world of online and offline media. You may recall, MB is a leader in Brand Measurement Studies, Brand performance monitoring and marketing accountability.

Dynamic Logic, has three specific products to help the Internet marketer’s brand prerogatives…

1. AdIndex: Test and Analyse digital marketing campaigns


2. Cross Media Research:
Evaluate Multimedia Campaign (TV, Print, Internet etc)

3. LinkSelect For Digital: copy-testing solutions.

The best part about DL the cross-media behaviors and the resultant brand impact. As such, there would be very few research agencies, which can put this as specialisation in the service list.
I read a few insights from their book and found them extremely interesting. I would like to share one such report, an extract of Dynamic Logic’s Beyond the Click Study done in April 2008 on the subject of Consumer’s perception of Ad Formats (and across different Medium).

The study found the following ad which respondents rated as the most negative ….

Telemarketing (72%)

Non-opt-in Emails (46%)

Ads on Mobile Service (37%)

Direct Mail (17%)

Opt-in Email Ads (14%)

Cinema Ads (14%)

Online Ads (13%)

Online Search Ads (13%)

Product Placement (13%)

Radio Ads (7%)

Outdoors/Billboards (8%)

TV Ads (6%)

Magazine Ads (5%)

Newspaper Ads (4%)

(Basis Dynamic Logic’s Adreaction Survey, n=933, US, respondents fielded 2007)

The most intrusive formats (not very surprising!) are the Telemarketing and ads on mobile services (72% & 46%, respectively). Whereas, Newspaper, Magazine and TV ads are the ad formats with least negativity (4%, 5% and 6% in that order). What is surprising is that the online banner ads and online Search ads have similar negativity associated with it (7% each). One would have expected Search to be more acceptable format (maybe indicating the impact that the medium would deliver the brand association), however that not the case. Online ads are perceived more intrusive than the Radio and Outdoor Billboard ads.

This was a surprise to me, as we are in the world of web 2.0. The control of the web is with the browser, but the current perception is far from this fantasy. Maybe Online publishers efforts to deliver more inventory to the advertisers are now showing its effect. Do you remember the days of pop-ups and blinking fake-HTML like banners? Irritating and bad it was. However, what this seems to have done is to limit the engagement of the online brand with its consumers and therefore its impact on its overall imagery.

This also has bearing for all of us internet marketers, to be as engaging with the browser as possible, not to focus on click through rates (CTR) and optimise the creative to deliver the best ROI. Maybe also the usage of formats which enhance the engagement such as rich media, gadgets and viral marketing. Maybe start measuring the performance through new matrix such as engagement per click (an aggregation of referrals, time spent, roll overs and clicks).

Maybe, digital marketing still has to go a long way till it starts impacting the consumer consideration set.

Cheers!

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Brand, Digital Marketing, Email Marketing, Internet Industry, Search Engines

S T P (?)

I came across this inspiring note by Norm Rose, the 26 years travel industry veteran. His blog is compendium of interesting articles on travel technology, emerging trends and latest happenings. In this particular article, Mr Norm has covered Expedia’s new approach (basis Dara Khosrowshahi’s address at PhocusWright conference, Nov 2007). This might not sound rocket science but pretty much what we have always been discussing about. Though written in Nov 2007, but is still valid..

Expedia has 3 focus areas…

> Email: Make it more focused and targeted. Email has tremendous potential of upsell opportunity

> Segmentation: content based segmentation. Premium groups, no cancellation/change fees or other services

> Search Experience/Personalisation: New algorithm will send people to a specific hotel property, therefore increasing the likelihood of conversion.

Thus Expedia’s leap from being impersonal to a more personalised interaction. I saw lot of Amazon in their approach, emailing, algorithm, personalisation etc. You can read his full article here.

As an emarketer, I’m sure most of us have always been smitten with the Google bug, Search Optimisation Search Engine Marketing other display related communication to reach out to our target consumer (talk about segmentation, targeting and positioning). I’m also sure that very few of us would have looked internally, at our own database, our own consumers and found effective ways of marketing.

Banking folks are a great example and market according to clusters lifetime value etc (alas, they might be around for long). However, the other service industry players such as travel and retail e commerce still have to long way to go.

Truly, in the context of e-Marketing, the three pillars of marketing strategy- Segmentation, Targeting and Positioning (STP, as we call it) has a new P- Personalisation. Practicing this formula on Search (whether SEO or SEM) is relatively easy. All we need to do is to marry the keyword (read as search intent) to the product offering. But, what Expedia is talking about is the next level. This will marry the customer level data (from CRM) to the content to enhance conversion. And we don’t have to look elsewhere, but our own data and integrate this to deliver the lasting consumer engagement. I’m reminded of a scene from minority report, where Tom Cruise, while walking in a mall is offered a proposition basis his Retina scan.

Sounds very simple, eh! But who cares, as long as, we have Google 🙂

Cheers!

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Digital Marketing, Internet Audience Measurement, Internet Industry

Nielsen Audience Measurement

Finally, Nielsen is here. And we have another choice of getting the audience data in addition to comScore. I’m keeping these links handy in case you want to explore the details…

AgencyFaqs: http://digital.afaqs.com/perl/digital/news/index.html?sid=23283

Alootechie: http://www.alootechie.com/content/nielsen-online-enters-india-karthik-nagarajan-head-its-india-operations

The big daddy’s of audience measurement have put India on the map and have announced their online venture in India. TAM, Television Audience Measurement, is also a Nielsen Tool, and is used extensively by the Television folks to get meaningful business insights and innovate to better engagement. However, barring a few top online publishers, I haven’t seen any instances of such research being utilised to its fullest. I say this, because a an internet marketer, I never get to hear the comScore/Nielsen data as a support for for any media presentation.

But things may change soon.

Before we get more optimistic, one other entity associated with audience measurement is a usually an impartial industry-wide central body. They are important from the view of the authority, auditing and impartial validation and hence the universal usage of Data. These are bodies such as ABC (Audit Bureau of Circulation) for print media, IAB (Interactive Advertising Bureau) for US, IBS (India Broadcasting Society for television) is equally important to initiate the approach. I’m sure IAMAI (Internet & Mobile Association of India) is taking a note of this as they have a job at their hand in educating a number of us on this subject.

Cheers!

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Advertising Industry, Digital Marketing, Internet Audience Measurement, Internet Industry, Media Buying

FICCI-PricewaterhouseCoopers Entertainment and Media Report

The reports has good news for folks Media Sales&Marketing. More than anything, it gives a general trend of popular mediums consumed.

Following are the top level figures…
2006… Rs.438 Bln (Rs.43,800 Crs)
2007… Rs.513 Bln (Rs.51,300 Crs)
2012… Rs.1.157 Tln (Rs.115,700 Crs)

This means, 17% growth in 2007 over 2006 and every year after that will grow by 18%, making entertainment and Media Industry outperform a number of sectors. Television, film, print continue to dominate the media space together accounting for more than 90% of the total size of the industry. Following were other highlights…

1. Television attracted more interest among investors than any other medium. The industry has also seen venturing into online and mobile portals to distribute content.
2. Mobile Music is gaining popularity.
3. In print domain, adopted another platform, through internet (e-paper) and mobile (m-paper) to reach out to newer audience.
4. Digital Cinema is gaining popularity, and is becoming widespread with online Movie Ticket Booking and Mobile Booking.

Advertising was a significant part of this pie, and contributed 38%. Last four years (2004-07) the industry has displayed 20% growth rate, which is impressive by any standards.
2006… 161 Bln (16,000 Crs)
2007… 196 Bln (19,600 Crs)

The industry is experiencing a paradigm shift with digital platforms enabling to reach the critical masses. Digital interactive mediums are slowly becoming the advertising mainstream. Internet advertising will reach Rs. 4.2 Bln (Rs. 420 Crs) and 11 Bln by 2012 (Rs.1,100 Crs), which would only represent 2% of the whole adverting projected for 2012 (and assuming 40% advertising contribution). The growth is however very impressive at 32%. The current estimate for the Internet Media Industry is 230 Crs (Rs.2.3 Bln).

Lets look at television industry in the meantime, which is estimated to be Rs.226 Bln (22,600 Crs). By 2012, it is poised to grow to Rs.600 Bln (60,000 Crs) and CAGR of 22%, which would mean that it will still command over 60% to the total advertising pie.

Print Industry size is Rs.149 Bln (Rs. 14,900 Crs) Industry today, is poised to grow to Rs.281 Bln (28,100 Crs) by 2012. By size it would be almost half of TV industry and would contribute 30% to ad revenues. The growth is however low at the rate 14% pa.

Radio will be bigger than Internet industry, with Rs.18 Bln (1,800 Crs) with a CAGR of 24%. The current size is Rs.6.2 Bln (Rs.620 Crs).

More and more content will be digitised and this migration mirrors the global trend. Distribution of entertainment and media content will over digital and mobile platforms like online digital streaming, digital movie/TV downloads, video-on-demand, music downloaded from the Internet, music downloaded to wireless phones, online advertising, online video games, wireless video games, and online gaming, increasingly gain pace in next five years.

Read the full report here . For more interested lot, for more on global trends you can refer to an earlier post titled- Accenture Report on Digital Industry.

Cheers!!

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Internet Audience Measurement, Internet Industry

comScore and Audience Measurement

One of the most frequently asked question in the net space is what is size the internet universe and how much traffic can I target (share of Traffic). There are a few free resources that we usually look up Alexa, Google Trends (to see the relative popularity of a term on Google search engine) . Though these are free, the idea of bribing our friends who have access to comScore, Neilsen NetRating, Hitwise or any such panel information, might be a good. The information provided by these audience measurement companies is far superior to the Alexa.

Fortunately, since my organisation subscribes to comScore data, we don’t have to resort to any unethical favours (I’m infact open to lucrative offers). Jokes apart, comScore data helps to access the growth of our site traffic vs the competition and the universe and is a regular feature at the end of the month / board presentation. There were some occasional, where we had to measure the cross visitation/audience duplication matrics to find out our standing in the net space.

More importantly, my world (read universe) was limited to 26 Mln Indian online population, which is the figure that comScore reports,. All this while I considered it to be a better estimate and ignored IAMAIs and NASSCOM). I also had the notion that based on these numbers penetration of eCommerce was only 10% (roughly 2.6 Mln internet users).

And then, I happen to meet our comScore Account Director last week and had lot of my fancy notion changed. This post is an ode to that meeting and I hope you will find it useful. Please note that comScore is the only source for such rich panel information, as of now…

1. Since comScore uses a panel, and recruits only for household and office usage, 26 Mln number is a representation of this community. This doesn’t include cyber cafes (which was 40% in IAMAI 2006 report), Schools & Colleges (6% in 2006) and other sources (which may include net card). This will significantly increase the numbers (and which also suggests that our eCommerce penetration is very low). In some countries, they quantify that the internet usage originates from outside the universe (e.g persons under 15; from public machines (like internet cafe), they do mention that the projections do not reflect this usage. These countries include China, India, Ireland and Mexico.

2. It is not just a traffic estimating tool. It has lot more data to offer. Reach & Frequency Planning (will be a great assets for folks associated with branding), psychographic segmentation, and identification of Heavy/Medium/Low internet users.

3. It has a panel size of 16,000 in India, which is the highest in the region. It is significantly higher than China (8,000) and the next closest panel size is in Australia (15,000) members. Notably, it has a million opt-ins for the application, however most of them are filtered to include Home/Office. Only in US they offer the Office/Home split.

4. comScore collects data for only 15Years+ individual. They identify this through the mouse-use patterns and keyboard usage pattern.

One other objective of this post is to elaborate on the features that comScores provides, which will empower emarketers such as us, to look beyond Alexa and Google trend Data. The idea is look beyond numbers and demographics profiles and get a psychographic rich profile of our site visitors. To some of us who use site analytics, this data might just corroborate the facts. For other, it will define avenues, as all users are not always the same.

comScore’s Segment matrix H/M/L serves exactly that purpose. It acknowledges that web behavior varies greatly by segments. Heavy users might have an unequal impact on the overall statictics- they are 20% of the online population, but consumer 2/3 of total online pages and minutes. The light users on the other hand account for only 6%. Using this feature you can understand and take appropriate action points for heavy, Moderate and Light internet user segments. These are key benefits…

1. Behavior analysis: Heavy users are the easiest to target, but light and medium users would be necessary to build the reach. The basis for this is the content they consume. With this report you will be able to get an idea where your consumers go apart from their category (say travel/retail)

2. Reduce waste of online ad spends: comScore Segment matrix H/M/L provides advertisers and agencies the means to identify sites, where advertising delivery is more likely to reach light internet without overreaching heavy users.

3. Get valuable inputs for site development: Publishers can prioritise development of content and features according to different requirements of H/M/L user segment.

4. Increase ad sales/revenue- Publisher can demonstrate the site’s ability to reach premium segments. Alternatively a marketer can look at psychographic profile of its site visitor.

comScore has one more good product for search related statistics- qSearch. This tracking provides weekly and monthly views of consumer search activity by search engine, which answers the questions…

1. How large is the search market and how fast is it changing.
2. Which search engine has the greatest reach among all searchers and how is it changing.

qSearch also reports on searches conducted on sites such as eBay, Amazon, Expedia, etc. Furthermore, it also includes search activity from following user activities:

– Searching on Maps and yellow pages
– Search conducted through hosted or affiliate search relationship
– Searches conducted across that various tabs found on most search engine e.g web search -> image search -> Video search. The definition of such fall under
– A user interaction where the user is presented with a search result page
– The search result page allows the user with the ability to refine or change their search parameter
– Search can be initiated from a drop down or clicking a link, as long as first two rules are satisfied.

All push-traffic and non user requested activity is filtered. It reports following searches in addition to all the searches

1. Auto Search: Refers to the search that is conducted by entering a search string into the address box in the browser. DNS error pages are not counted.
2. Toolbar search: Search executed from the Toolbar
3. Affiliate/Hosted search: where the search engine is hosted on an affiliate site.

comScore is at an advantageous position in India with its first mover advantage. Nielsen NetRating is still to start and gain ground. Comparatively Neilsen NetRating has a panel size with lower numbers as compared to comScore. However, they are known for their descipline and method and use the same metered tracking using panels and telephone surveys. Their products are called @plan, which helps in media planning (like H/M/L Segments of comScore). Sooner than later they need to have a foothold on one of the fast developing Internet Markets in India.

Hitwise is another such product, which given share of traffic data. Hitwise studies the browsing pattern at ISP level (in Europe, they have tied up with orange) and has more realistic estimate of share of traffic. Their downside, is on getting the Demographic profile of the audience. They too have to start their services in India.

For any emarketer, Brand assessment, buzz quantification and cross media measurement is a challenging task. Like offline disciplines, the need of the hour is to get used to measurement tools like these, which will help to define and shape up realistic business goals.

Do share your comments.

Cheers!


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e-Commerce, Internet Audience Measurement, Internet Industry

The Nielsen Global Online Survey

I was generally surfing for articles on general trends and direction on eCommerce and how is it shaping up in India. The good news is that the picture is rosy, which is no different to what you would have heard elsewhere. Its not a new news. Consider this, Indian internet space is real hot, has 37 Mln users, which is a good number (compare this to China with over 100 Mln and US 150 Mln). A robust Indian financial system makes it lucrative for eCommerce growth.

Our central body for internet and mobile- IAMAI B2C reports that eCommerce is expected to cross Rs.9000 crores (USD 2,250 Mln), a 30% growth over last years figures. Travel is the biggest driver of eCommerce and accounts for Rs.5,500 Crores (USD 1372 Mln). OTAs (like Makemytrip.com & Yatra), Tour Operators, Hotels and Railways, form this category. It is needless to say that travel as a category renders itself to online medium seemlessly. The next biggest contributor is online eTailing, where the total size is 850 crores (USD 212 Mln). Online classifieds contributes 540 crores (USD 135 Mln) and online subscription making up the rest of 20 crores (USD 5 Mln).

Rosy picture indeed, when you consider that our huge base of middle class spending
population of 300-450 Mln is still untapped.

Neilson Global Online Survey corroborates this fact. According to the report that it
released on 28th Jan, 2008, over 875 Million Consumers Have Shopped Online — The Number of Internet Shoppers Up 40% in Two Years. Clothes/Shoes were the fastest growing Internet buys and “Visa” was the Most Popular Credit Card Payment Method. Read the full report here.

Another extract from the report is the following- among Internet users, the highest percentage shopping online is found in South Korea, where 99 percent of those with Internet access have used it to shop, followed by the UK (97%), Germany (97%), Japan (97%) with the U.S. eighth, at 94 percent. Additionally, in South Korea, 79 percent of these Internet users have shopped in the past month, followed by the UK (76%) and Switzerland (67%) with the U.S. at 57 percent.

Credit card is the most preferred mode of payment ( more pronounced in Asia and Latin countries). Turkish online shoppers (who represent the economic elite in that country) topped global rankings for credit card usage (91%) for online purchases followed by 86 percent of Irish online shoppers and 84 percent of Indian and UAE online shoppers. The report further says, “Shopping on the Internet with the ease of a credit card is especially appealing to consumers in emerging markets who simply cannot find or buy items they want in their retail trade. The Internet has opened up a whole new world of shopping for these consumers”. There is a list of online shopping sites covered in the study.

How much ever good we might feel reading the numbers, the fact remains that internet penetration has plateaued. The total eCommerce relevant TG will be 5 Mln, which is only 10%. The month on month growth is dismal. Broadband coverage is not increasing as expected. Moreover, the language websites is not taking off in a big way. Till the next wave comes, we will witness only organic growth.

Do let me know your thoughts and comments on this subject.

Cheers!!


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